What Services Are Offered?

SHINE volunteers provide free in-person counseling and information about your health insurance coverage including:

  • Medicare
  • Medicaid
  • Medicare Supplements
  • LongTerm Care Insurance
  • Group Insurance
  • New Medicare Plan Choices and Preventive Benefits.

SHINE volunteers will help you complete Medicare and health insurance forms.

SHINE volunteers will help you compare policies, interpret health insurance coverage and get answers to your questions.

SHINE volunteers will provide educational presentations on a variety of Medicare-related topics.

What is SHINE?

SHINE is a program offered by the Florida Department of Elder Affairs at no cost to you. Specially Trained Volunteers can assist you with your Medicare, Medicaid and Health Insurance issues by providing information, answering questions and helping resolved problems.
Who is Eligible?

If you are a Medicare beneficiary, or acting on behalf of a beneficiary and need more information or assistance related to Medicare or Medicaid, the SHINE Program can help!
Available Services:
  • Medicare Counseling
  • Medicare Supplement Counseling
  • Long-Term Care Insurance Counseling
  • Medicare Health Plan Choices Counseling
  • Consumer Education and Outreach


For more information about SHINE call:  1-866-684-5885

Where is SHINE Available?

For the site nearest to you, call your local Elder Helpline or the Area Agency on Aging:
1-800-96-ELDER (1-800-963-5337)
Medicare Fraud & Abuse

The future of Medicare is seriously jeopardized by fraud and abuse. Some health care providers, hospitals, equipment suppliers, home health agencies and others illegally profit by cheating Medicare (and YOU), out of billions of dollars each year. Protect yourself against fraud and abuse by remembering the following tips:

  • Guard your Medicare card and number as if it were a credit card.
  • Do NOT accept offers of money or gifts to receive Medical services.
  • Review your Medicare statements to verify you actually received the services or equipment for which Medicare was billed.
  • Report cases in which you or anyone you know may have been victims of fraud. Call the Health Care Financing Administration Medicare Fraud Hotline at:

1-800-HHS-TIPS
(1-800-447-8477)
How Can I Help?

Become a SHINE Volunteer!
SHINE volunteers are fully trained by the Florida Department of Elder Affairs. If you enjoy helping others and can give eight hours a month, we would like to talk with you! Our volunteers perform a variety of counseling, education and outreach functions. 

Call: 1-866-684-5885

Or Email: Jennifer Vander May